Modern Management
All Your IT Needs,
Completely Handled
Receive unlimited support during business for issues and service requsts with a 15-minute target response time.
Don’t worry about unexpected costs from big, complex projects — we include unlimited IT projects of any size or scope at no extra charge, even software upgrades and office moves!
Keep your core stakeholders informed with comprehensive visibility and insights into the performance and health of your IT environment.
Digital Transformation
Boost your productivity
Effortlessly adopt modern technologies into your business to optimise work processes, streamline business operations, and reduce costs.
Maximise the knowledge of your employees and ensure they are equipped with the necessary skills to take full advantage of the tools they use every day, especially Microsoft 365.
Improve employee productivity and satisfaction by enabling your team to securely communicate, collaborate, and access company resources—from anywhere on any device.
Security & Compliance
Set up strong cybersecurity
Adopt a security strategy designed around implementing the following set of security principles: verify explicitly, use least privilege access, and assume breach.
Adapt to the complexities of the modern environment and protect people, devices, applications, and data wherever they are located.
Follow our Simple 3-Tiered Approach based on Microsoft’s proven Zero Trust deployment plan to seamlessly integrate the security philosophy and end-to-end strategy of Zero Trust into your business.
How It Works
An All-Inclusive Service
What Does the Process Look Like?
1. Book a Right-Fit Call
You’ll be speaking directly with one of Adore IT’s expert Account Managers. You’ll have the chance to assess the Account Manager’s fit to work with you and your team, and at the same time, we’ll be able to assess your fit for working with Adore IT to build a secure and productive business through technology.
2. Onboarding and Planning
Once you’ve signed up, your engagement with Adore IT will begin. Your Account Manager will begin working with your leadership team to assess your organisation against the CIS Controls, establish schedules for onboarding reviews and technology business reviews, document infrastructure and business processes, train users on helpdesk procedures, and get you up to speed on all the tools (that we provide) needed to be successful with Adore IT.
3. Projects and Process
Based on your unique needs, we’ll help you migrate your data from existing on-premises infrastructure or a cloud provider to Microsoft 365 and deliver personalised training so you can get the most out of Microsoft’s world-class suite of productivity tools. Then, we’ll dive into projects that “close the gaps” identified by the assessment to align your IT systems with the CIS Controls. Throughout the engagement, Adore IT will also maintains new and existing IT systems and support your daily work.
Why Adore IT
We become your IT department
All Inclusive
With all support, projects, and services included, you only pay for hardware and business-specific software on top of the monthly investment— just like an internal IT department.
Fully Aligned
If you have issues, it costs us time and money to resolve them, which ensures we share the same goal: keeping your systems online and secure, and your staff working smoothly.
Relationship-Based
We prioritise people and use technology to achieve your goals. By following a People -> Process -> Technology framework, we build stronger relationships and achieve better results for our clients.
Managed IT Pricing
Simple, Transparent Pricing
All prices quoted are in AUD and exclude GST.
All employees and contractors at your company who utilise our helpdesk or access Microsoft 365 need to be on one of our packages.
$75 user/month
For users who only use a tablet or mobile phone to get work done.
Standard Package
$250 user/month
For users who use a Windows computer for work (may also use mobile devices).
$375 user/month
For users with advanced productivity & security needs.
Additional Costs | Unit Type / Frequency | Price |
---|---|---|
On-Site Call-Out Fee | Per Visit | $190 |
Server Management | Per Server Instance, Per Month | $220 |
30-Day Money Back Guarantee
If you want to cancel your service for any reason within the first 30 days, we’ll refund your money!
Frequently Asked Questions
Our Managed IT services are designed for businesses with 5-50 end users and no dedicated IT staff.
If you have dedicated IT staff, we may still be able to work together, provided the responsibilities for both ourselves and the IT staff are clearly defined. If this kind of co-managed solution is what you need, reach out and we can discuss your options.
Yes! If your business is growing quickly or undergoing significant changes, we may still be a good fit for one another. Reach out and let’s talk about your needs.
No, we do not offer occasional help at an hourly rate. Instead, we focus on building long-term relationships with our clients by providing all inclusive, flat-rate IT & Cybsersecurity services that meet their needs.
No, you can cancel your subscription anytime by reaching out to your account manager. We strive to earn your trust by providing excellent service every month and do not require long-term agreements.
Generally, the computers your business is using now will be okay. As part of the onboarding process, we will assess your computers and determine if any are outdated or insufficient. If any are found, we will discuss recommendations with you to bring your computers up to our standards over a reasonable timeframe and within your budget.
Our packages are scalable, so your seat count will increase and decrease as employees are hired and fired.
When you hire a new employee, please inform our support team before they begin working with you to ensure a smooth onboarding process. Similarly, when you let an employee go, we ask that you inform us before they are let go so that we can take appropriate measures to securely offboard them.
It depends on the licenses you currently own.
If your licenses are Microsoft 365 Business Premium or higher, we will match their cost as discounts on our packages until the license term ends. At that time, we will transition you to our licensing provider and remove the discount.
If your licenses are below Microsoft 365 Business Premium, we will upgrade your licenses as part of your monthly fee, cancel your existing licenses, and transition you to our licensing provider.