We just need occasional help and want to pay hourly. Can you help us?

No, we do not offer occasional help at an hourly rate. Instead, we focus on building long-term relationships with our clients by providing all inclusive, flat-rate IT services that meet their needs.

I have less than 5 end users, can you still help me?

Yes! If your business is growing quickly or undergoing significant changes, we may still be a good fit for one another. Reach out and let’s talk about your needs.

Who are your Managed IT services for?

Our Managed IT services are designed for businesses with 5-50 end users and no dedicated IT staff. If you have dedicated IT staff, we may still be able to work together, provided the responsibilities for both ourselves and the IT staff are clearly defined. If this kind of co-managed solution is what you need, reach out and we can discuss your options.

What if I already have Microsoft 365 licenses?

It depends on the licenses you currently own. If your licenses are Microsoft 365 Business Premium or higher, we will match their cost as discounts on our packages until the license term ends. At that time, we will transition you to our licensing provider and remove the discount. If your licenses are below Microsoft 365 Business Premium, we will upgrade your licenses as part of your monthly fee, cancel your existing licenses, and transition you to our licensing provider.

What happens when I hire or fire an employee?

Our packages are scalable, so your seat count will increase and decrease as employees are hired and fired. When you hire a new employee, please inform our support team before they begin working with you to ensure a smooth onboarding process. Similarly, when you let an employee go, we ask that you inform us before they are let go so that we can take appropriate measures to securely offboard them.

Will I need to buy new computers?

Generally, the computers your business is using now will be okay. As part of the onboarding process, we will assess your computers and determine if any are outdated or insufficient. If any are found, we will discuss recommendations with you to bring your computers up to our standards over a reasonable timeframe and within your budget.

Am I locked into a contract?

No, you can cancel your service anytime by reaching out to your Account Manager. We strive to earn your trust by providing excellent service every month and do not require long-term agreements.

FAQs Archive - Adore IT

We just need occasional help and want to pay hourly. Can you help us?
Oct 2, 2023

0 min read
I have less than 5 end users, can you still help me?
Oct 2, 2023

0 min read
Who are your Managed IT services for?
Oct 2, 2023

0 min read
What if I already have Microsoft 365 licenses?
Jan 23, 2023

0 min read
What happens when I hire or fire an employee?
Jan 18, 2023

0 min read
Will I need to buy new computers?
Jan 18, 2023

0 min read
Am I locked into a contract?
Jan 18, 2023

0 min read

FAQs